Return & Refund Policy

At beautyguides, we strive to ensure your complete satisfaction with every purchase. This policy outlines the procedures and guidelines for cancellations, returns, and refunds. Please read this document carefully to understand your rights and obligations.

Cancellation

You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer service team as soon as possible. Once your cancellation request is processed, we will issue a full refund to your original payment method.

Please note that if your order has already been prepared for shipment or has been dispatched, the cancellation may not be possible, and you will need to follow our standard return process after receiving the item.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, the item must meet the following conditions:

• The item must be unused, in its original condition, and with all tags attached
• The item must be in its original packaging, including any accessories or documentation
• You must provide proof of purchase (receipt or order confirmation)

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Once your return is approved, you will receive instructions on how to return the item.

Please note that customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service for your return, as we cannot be responsible for items lost in transit.

Refunds

Once we receive and inspect your returned item, we will send you an email notification regarding the status of your refund. If your return is approved, we will initiate a refund to your original payment method.

Please allow up to 10 business days for the refund to be processed and appear in your account. The exact timing depends on your financial institution's processing times. Refunds will typically include the purchase price of the item, minus any shipping charges (unless the return is due to our error).

Sale items and gift cards are final sale and cannot be returned or refunded unless required by law.

Late or Missing Refunds

If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as some processing times may vary. If you've done this and still have not received your refund, please contact us immediately.

When contacting us about a missing refund, please provide:

• Your order number
• The date of your purchase
• The payment method used
• Any relevant communication regarding the return

We will investigate the matter and work with you to resolve the issue promptly.

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