Hey there! Remember the last time you reached out to a company and actually felt heard? That’s the experience we’re aiming for here at beautyguides. Our founder, Sarah, still replies to every single email herself—no bots, no canned responses. It’s a tradition she started back in 2015 when we were just a tiny blog, and honestly? We’ve never looked back.
I’ll be real with you—we’ve made some of our best product changes based on customer feedback. Like that time Jessica from Portland suggested we add a vegan filter to our skincare guides. Three weeks later, it went live! So whether you’ve got a burning question or just want to chat about your latest beauty discovery, we’re all ears.
P.S. If you’re wondering about our weirdest customer request? Someone once asked if we could recommend a face mask that pairs well with pizza. (Answer: Clay masks absorb oil—just saying!)
Most companies treat customer service like an afterthought. Not us. When you contact beautyguides, you’re talking to real people who’ve actually tested every product we recommend. Fun fact: Our team has a 2-hour weekly “product playtime” where we experiment with new items—it’s how we caught that “waterproof” mascara that smudged after 5 minutes last summer.
Pro tip: Need super-fast help? Tag us @beautyguides on Twitter with #BeautyEmergency. We’ve been known to answer questions while waiting in line for coffee!
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